Why Robots Are Better Employees Than Humans

So now companies are coming right out and posting in employment listings to NOT apply if you're unemployed: http://news.yahoo.com/blogs/lookout/job-listings-unemployed-not-apply-133143362.html.  If we as humans needed any more proof that (most) companies are run on the same principles as the Evil Empire, all of the news, headlines, and rumors about how (badly) employees are being treated should do the trick.  I really have to wonder if this isn't all an elaborate mind-game so that those in power can play God in order to observe how other people react when they're pitted against one another at work, vying for the same jobs, or when they're unemployed for long periods of time.

I was recently employed by Citi, where I received countless "kudos" and gratitude calls from customers who appreciated all the help they received from me.  Was I recognized or thanked in any way by Citi?  If by recognition you mean absolutely scathing and demeaning criticism by means of monthly quality call monitors, then yes.  However, when you consider that Citi is not only one of the many floundering companies who took advantage of the huge 2008 government bailout, but Citi also is notorious for having one of the top ten CEOs (Vikram Pandit) who are job killers (http://money.msn.com/investing/ceos-who-became-job-killers-thestreet.aspx?cp-documentid=6834878&GT1=33002) you begin to understand why the company is structured so that employees are setup to fail and why CEOs like Pandit make such huge salaries and bonuses. A bailout, especially that of the 2008 bailout, is typically necessary when a large company or companies have been mismanaged by incompetent executives who couldn't balance their own checkbook if their life depended on it.  Why are we are STILL seeing this mismanagement?  Why are we still sitting idly by as stuffed-shirt, college-educated idiots are running our business into the ground, trotting out the same tired business model and management practices that got us into this mess in the first place?

And what was so horrible that I said or did in my calls with customers to get such caustic reviews in my "quality" call monitors ?  I didn't thank the customer for calling about their specific issue and paused during the calls ("dead air"). I was told that it's my fault my quality scores were so poor and that I should "expect" negative feedback.  The other agents who are rude to customers and disparage them with slurs such as "diaper head" and "stupid" are praised by management because their call handle time is low.

Probably the only reason companies would not want to replace actual humans with robots would be the fact that there's too much enjoyment in inflicting pain and grief.